We are suppliers for over 4000 WWII hobbyists & major movie, productions since 2004.
Frequently Asked Questions About Ordering
You are viewing, wwiiguns, a division of Tokyo Toy Distribution we are a company that deals with top-of-the-line realistic and rare Japanese collectible hobby products. Below you can find detailed information about ordering from us, including placing order, changing order, payments, shipping, etc.! Please kindly check if your question is already answered here and to avoid misunderstanding and confusion please check all the relevant parts before you order from us!
PRICES
- In what currency are your prices?
- Why are some products so much lower price than at my local dealer and why are some items very highly priced in comparison to their real counterpart?
CONTACTING US / EMAILING
- I placed an order or sent you a message, but have not heard anything from you (or I only received automatic message).
- Your email form rejects my email address!
SITE USABILITY OR BROWSING PROBLEM
SITE USABILITY OR BROWSING PROBLEM
- I would like to know how much shipping is going to cost?
- How long will it take for my order to reach me?
- I'm worried about import duties and taxes I may have to pay. Can you mark my package as a gift, or lower the declared value so I don't have to pay as much?
SHIPPING & DELIVERY PROBLEMS
- My order has shipped, but it has not arrived yet.
- My order was dispatched some time ago, but it has not yet arrived.
- I received my order, but merchandise was damaged/missing/incorrect.
- You have shipped part of my order! Do I need to pay extra?
INVENTORY, PRODUCT & ORDERING RELATED
- What does the inventory codes mean exactly?
- My item is in backorder. When will you be able to ship to me?
- I would like to confirm if you have stock on certain items before I place my order.
- I'm interested in special ordering product that I cannot find in your web site. Do you accept special orders?
PAYMENTS